How subscription refunds and billing errors are handled.
Last updated: August 2026
Every new shop gets 7 days of full access completely free — no payment is taken during this period, so there's nothing to refund.
Subscription fees are billed monthly for continued access after your trial. If you're charged in error — for example, a duplicate payment or a charge after you've already cancelled — contact support and we'll refund it within 5-7 business days.
You can stop your subscription at any time; you'll keep access until the end of the period you've already paid for. We don't offer partial refunds for unused time within an already-paid period, except in cases of a genuine billing error.
Switching between plans takes effect on your next billing cycle — you won't be charged twice for the same period.
Reach out through our contact page or your dashboard's Support Center with your shop name and the transaction reference, and our team will review it promptly.